At BioBond Labs, we are committed to providing high-quality research peptides and chemicals for scientific use. This Return & Refund Policy outlines the procedures, conditions, and responsibilities related to returns and refunds. By placing an order with BioBond Labs, you agree to comply with the terms described below.

Eligibility for Returns
All products sold by BioBond Labs are strictly for Research Use Only and are not intended for human or veterinary consumption. Due to the sensitive and specialized nature of research chemicals and peptides, we generally do not accept returns for opened or used products. Returns may only be considered under the following circumstances:

  • Damaged or defective products received during shipping

  • Incorrect or incomplete orders due to BioBond Labs error

  • Products that are expired upon arrival

Return Request Procedure
If you believe your order qualifies for a return, please contact our support team immediately through our Contact Us page. All return requests must include:

  • Order number and date of purchase

  • Product name, quantity, and lot number

  • Clear description of the issue (damage, defect, or error)

  • Supporting photographs or evidence if applicable

Return Approval
All return requests will be reviewed and approved at the discretion of BioBond Labs. We reserve the right to refuse any return that does not meet the eligibility criteria outlined above. Once your return is approved, our team will provide detailed instructions for returning the product safely and securely.

Shipping for Returns
Customers are responsible for the safe and secure shipment of any return. We recommend using a trackable and insured shipping method. BioBond Labs is not responsible for products lost or damaged during return shipping. Products must be returned in their original packaging, along with any supporting documentation requested by our team.

Refunds
Refunds, when approved, will be processed using the original payment method. The processing time may vary depending on your bank or payment provider but is typically completed within 7-14 business days after the returned product is received and inspected. Please note that shipping charges, if any, are non-refundable unless the return is due to a BioBond Labs error.

Exchanges
In cases where a replacement product is requested for a damaged or defective item, BioBond Labs will process the exchange upon verification of the issue. Replacement products will be shipped at no additional cost once the return is approved and the defective product is received.

Non-Returnable Items
Please note that the following items are non-returnable:

  • Opened or partially used products

  • Products purchased outside the recommended storage or handling guidelines

  • Items damaged due to customer mishandling, misuse, or improper storage

Contact Us
If you have any questions regarding returns, refunds, or exchanges, or need assistance with a return request, please contact us immediately via our Contact Us page. Our team is dedicated to providing guidance, support, and prompt resolution of any issues related to your order.

Commitment to Customer Satisfaction
BioBond Labs strives to ensure that every order meets our strict quality standards. While returns are limited due to the specialized nature of research chemicals and peptides, we are committed to resolving legitimate issues promptly and fairly. Your satisfaction and the integrity of your research are our highest priorities.